What happens if I lose my badge?

Please come to the Customer Service desk on-site at the event for more information and further steps.

Will I receive anything for my purchase through the mail or in advance of the event?

You will not receive any physical items before the event takes place. You will, however, receive email confirmation that your registration for this event was successful. This email will help you check in on-site for the event and receive the badge you have registered for.

How are you handling COVID-19 safety?

Play! Pokémon events operate in compliance with local laws. It is the responsibility of all participating attendees and/or their parent or guardian to fully understand all COVID-19 risks associated with large gatherings, and any necessary requirements and processes for participation as listed in the Play! Pokémon COVID-19 Protocols, which can be found here.

Is there a lost and found?

Yes! Lost and found is housed on-site at the event's Information Booth. After the event concludes, you will need to contact the venue to retrieve any items you may have misplaced. Lost and Found requests can be sent to the Greater Columbus Convention Center by filling out this form.

Are wheelchairs and disability accessibility available?

The Greater Columbus Convention Center provides a variety of accessibility services including mobile scooter rental. Information on those services can be found at this link and accessible entrances to the venue can be found using the Greater Columbus Convention Center’s interactive map. Additionally, should you require assigned seating or other accommodations to play in the event, please submit a Support Ticket to our Customer Service team outlining any accommodations you may need.

Will photography or video be taken at this event?

Yes. Photography and video are permitted to be taken in the hall for personal use only. Professional video coverage and photography by TPCi and its partners will be taken as well. By attending NAIC in a ticketed area, you consent to having your photo taken by TPCi staff or its partners.

Are media passes available for this event?

If you are interested in receiving a media pass for this event, please visit here for additional information.

What items are prohibited in the hall?

To ensure the safety of all attendees, the following items will not be permitted into the event:

• Items that could be considered weapons and would not pass airline security (including all firearms, sharp objects, mock or prop weapons, and sprays)

• Electronic smoking devices

• Bags larger than 9" × 14" × 22" (23 cm × 36 cm × 56 cm). If an airline would not classify it as a carry-on, it is too big.

• Alcoholic beverages or any illegal substance

• Apparel, objects, or signs with explicit wording or pictures

• Animals (other than service animals)

All bags are subject to search upon entry to the event, and security retains the right to refuse entry.

Am I allowed to cosplay in the venue?

Yes! We love seeing our fans cosplay as their favorite characters and Pokémon from across the Pokémon franchise. Please note that all costumes must be appropriate for all ages and must not include any prohibited items.

Can I buy, sell, or trade cards on-site?

Trading cards with other players is always a major draw of the game, and we welcome players to do so at our tournaments. Approved vendors will be on-site that you may buy from or sell to. TPCi is not responsible for transactions made with on-site vendors. Buying cards from or selling cards to an unapproved vendor is strictly prohibited at the event and may lead to expulsion from the venue.

Can I vape or use an e-cigarette inside the venue?

No, use of e-cigarettes or vaping products is not permitted inside the venue at the North America International Championships.

What is the code of conduct for this event?

The Pokémon Company International is also committed to fostering an environment that is inclusive to all participants. We expect all event attendees to review and abide by the Play! Pokémon Equality, Equity, Diversity, and Inclusivity Policy.

The Play! Pokémon Standards of Conduct for all Championship Series events can be found here.

What should I do if I have additional questions?

The Customer Service team is available to assist with questions not covered in this FAQ. If you have additional questions, please contact Pokémon Customer Service.